Nova medical center memphis east8/28/2023 ![]() They let me sit in the lobby an hour knowing that I wouldn't received any service from them. I asked her for my files and left, because I knew she was giving me the run around. I asked the receptionist if I would be seen today? She stated she didn't know, she would have to asked the doctor. ![]() There was another patient in the lobby but the system was only down for me. After receiving the authorization form she turn to me and stated that the system was down and she didn't know when they would be back up. After 10 minutes she saw that I was still on the phone with the ******* agent, she turn the fax machine on and the fax came through. I looked over at the fax machine and saw the receptionist turn the fax machine off so the form wouldn't come through. I called ******* again to asked if they can fax the form again? They fax the form again and told me to stay on the line until the form was received by Nova. At 1600 hours I asked the receptionist about receiving the authorization form from *******? She stated that she had not received the form. As I sat in the lobby area they had three patients that came after me. The agent at ****** stated that she faxed the information twice and she also email the information. I called the company at 1520 hours to get the form fax over to Nova Medical. The person at the desk stated that I needed an authorization form from the company that referred me. ![]() I was informed that I needed to be there no later than five o'clock. On contact this company by phone to see if they take walk-in.
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